TERMS & CONDITIONS

Heritage Tile, LLC represents a portfolio of tile brands and collections, including the Subway Ceramics collection of historic American heritage tilework. These Terms and Conditions of Sale apply to all collections and companies that are part of the Heritage Tile, LLC group.

INSTALLATION:

Tile installation techniques should conform to standard industry methods as specified by The Tile Council of North America (https://www.tcnatile.com/). When setting Subway Ceramics field tile, use a beating block to flatten the tile surface and even-up the edges of the tile. Material should be installed by pulling from all crates or boxes to insure optimal blending of shade variation. No adjustment can be made once material has been installed.

SEALING:

All crackle glazes should be sealed with a high-quality impregnating sealer prior to grouting. A pre-grout application of an impregnating sealer is recommended on all glaze finishes when using highly-contrasting grout colors. Highly pigmented grouts may be seen on crackle glazes despite using a pre-grout application of sealer. ALWAYS test in a small, out of the way area first. Moisture can cause discoloration of some glazes. To prevent discoloration, the tile grout should be routinely sealed with an impregnating sealer. Refer to the sealer manufacturer’s warranty, technical and product information for specific details on product installation, useful life, and product applications (including any warnings) before use. Heritage Tile, LLC does not accept responsibility or liability for installation, sealing or refinishing of any product.

CARE & MAINTENANCE:

Glazed tile surfaces should be cleaned routinely with an appropriate, non oil-based household or commercial cleaner. Routine cleaners should never contain acids or ammonia. Acids can damage the grout and glazed surface of the tile, and ammonia can discolor the grout. Never use abrasive materials that are capable of scratching the glazed tile surface. ALWAYS test in a small area PRIOR to usage of any installation/tile/cleaning/maintenance product to determine whether the product you are about to apply serves its intended purpose.

PAYMENT TERMS:

All materials are purchased with 50% down payment due upon placement of order. The balance is due prior to shipment. Please contact us with your method of payment by doing one of the following:

– You may call us at 888-387-3280 with a credit card payment via phone.

– You may access our credit card authorization form through the link provided and return it via secure email to support@heritagetile.com

– CREDIT CARD FORM: https://heritagetile.com/order-form-page

– If paying by credit card, please contact your Account Representative for orders over $5,000.

– You may utilize our PAYPAL LINK at paypal.me/HeritageTileLLC

– You may send a check to HERITAGE TILE at 312 Investment Ct, Verona, WI 53593

– You may wire the amount; contact us at support@heritagetile.com for details.

Quotation prices and shipping charges are valid for 30 days.

PRICING:

Prices are FOB regional distribution point. Orders over $100 will require a signature at time of delivery; a waiver to opt out of the signature requirement is available. The waiver states that the customer assumes full responsibility for the order when the order is shipped.

SPECIAL ORDERS:

Special/custom orders (non-stock glazes, custom made-to-order mosaics, etc.) cannot be canceled once the order has been confirmed and/or down payment remitted. Special order or custom items cannot be returned.

SHIPPING:

Available shipping methods are FedEx or common carrier freight. We reserve the right to override a carrier specified on the PO when an alternative is deemed more appropriate. All shipping costs must be either prepaid or billed to the purchaser’s own shipping account. If you would prefer to have your shipment delivered with signature required, contact us to make that request. Note that Heritage Tile is not liable for lost or stolen orders once FedEx or common carrier update the order to delivered.

UPON DELIVERY:

Each Subway Ceramics order is carefully checked for accurate fulfillment and packed for a safe delivery. Upon receipt, immediately inspect your order against the Packing List on each shipping carton for quantity, and for any shipping damage. Contact Heritage Tile LLC immediately if any problems exist.

CLAIMS:

Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All claims for fulfillment discrepancies or materials damaged in shipment must be presented in writing to Heritage Tile, LLC within five days of delivery. No claims can be made once material has been installed.

RETURNS:

No returns are accepted after 30 days from shipment. Field tile cannot be returned. Returned materials will not be accepted without a Returned Material Authorization form (RMA). Returned material must be shipped with the same care and protection against damage with which it was initially shipped. Only materials received in re-saleable condition will qualify for a credit. Restocking fee: 25%.

OAK PARK RETURNS:

Stock items, hand delivered in re-saleable condition to Oak Park facility at 144 N. Oak Park Ave. within 90 days are accepted for full refund. Non stock or special order items are not accepted for return.

WARRANTY:

All Heritage Tile Collections materials are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of installation. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty. Variations in shade and crazing are inherent characteristics thereof and are not defects. Product may vary from control sample as per industry practices. Variations in thickness will be allowed as per industry standards. No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents. Heritage Tile, LLC hereby disclaims implied warranties including that of Merchantability and Fitness for a Particular Purpose and any liability for special, incidental or consequential damages. USAGE CONSTITUTES ACCEPTANCE.

Please see our Shipping & Returns Policy for additional information regarding your order.